On a computer and mobile.
For everyone: managers, employees, users.
Naumen Service Desk Automate management of IT services and operations of Service Desk and apply service management approach to other business processes
Naumen Service Desk is designed to automate the company’s IT service management and other processes, associated with rendering services. . You can use Naumen Service Desk to apply the concepts of service management to activities of your IT and other internal departments as well as take all advantages of the service management principles to provide services to your company’s customers.
Naumen Service Desk offers a wide range of tools to manage IT services with full support of 15 processes, guided by ITIL®
Naumen Service Desk is a leading Russian software solution for the ITSM automation with more than 350 implementation projects completed. Leadership of our solution was confirmed by an independent study of International Data Corporation (IDC), market intelligence company in 2011.
Naumen Service Desk is designed on the basis of ITIL® and ISO 20000 main requirements and enables you to use the best worldwide ITSM practices. It is equipped with engineering solutions, based on NAUMEN’s
Our solution is available in two modes for your convenience: choose either SaaS (in our cloud) mode or in-house deployment mode
Implementation of Naumen Service Desk ensures:
- support for remotely working users or employees
- availability of critical IT services
- stability of key service and business processes
Why Naumen Service DeskOur clients believe that key benefits of Naumen Service Desk are:
Provides а fully functional service management platform of the enterprise level
Easily integrates with all modern systems and cloud services (1C, JIRA, Google Maps, SAP, etc.)
Is easily and quickly adapted using internal resources, without software coding
Automates IT management and business processes adopted by any business units
Offers optimal total cost of ownership among ITSM solutions of the enterprise level
Enables to design and launch business processes with a few mouse clicks
Was chosen by 500 companies
Provides personally adjusted convenient workplaces for all users
Complies with best worldwide practices
Naumen Service Desk holds an international certificate of ITIL® v2011compliance with 9 ITSM processes
Is a verified replacement for solutions of the major western vendors
Among all ITSM solutions of the enterprise level
Enterprise Service Management
Naumen Enterprise Service Management is a solution to automate and manage company’s back office activities of service departments, such as procurement, maintenance and supply, HR, logistics, marketing, legal, etc. Naumen ESM absorbs and extends the best user and management experience of Naumen Service Desk, which is a leading solution for the ITSM services automation with 1000+implementations by companies from various industries.
Risk-free Implementation Is a 100% Russian solution
NAUMEN Is listed among the Top Ten Russian Software Developers (in terms of installations)
Naumen Service Desk confirmed ITIL® Software Scheme certification
Is listed among Top 5 worldwide leaders for ITSM solutions
The project in the Russian Post based on Naumen Service Desk was named Project of the Year 2017. Russian IT Directors’ Choice in nomination: Best Solution in Service Management/Outsourcing
Floor 5, bldg 3, 35B Vorontsovskaya St, Time Center Business Center,
Moscow 109147 (Krestyanskaya Zastava, Proletarskaya metro stations)