Aviva Insurance Company
ProductNaumen Service Desk
Automation of the corporate support service, implementation of the incident management process
This integration provided the transfer of user data to the IT management system and the ability to authorize users in the system without manually entering a password (single
Aviva IC provides Russian clients with the services offered by one of the world leaders in the field of insurance services — Aviva Group. To render services, the insurance company has a chain of offices in Russia’s major cities. The development of the regional network and the need to maintain a high quality of service raised the question of organizing IT management using the best global ITIL / ITSM practices.
As a management tool, Aviva IC experts selected the Russian product Naumen Service Desk, featuring the PinkVerify status, therefore confirming compliance with ITIL
At the first stage of the project, support service operations for
On the market, there is a large number of IT systems, but NAUMEN system stands out for its functionality, flexibility, and customization to support various processes beyond simple incident management techniques.
The next stage of this project is to implement the Configuration Management Process (CMDB)