Why NAUMEN?In opinion of our clients
Projects with international companies
Manage IT services, processes and assets
Naumen Service DeskManagement of IT processes using big data and machine learning technologies
Naumen IT Asset Management (ITAM)Management of IT assets from planning to disposal
Naumen Network ManagerMonitoring and management of networks, forecasting and prediction of failures
Naumen Business Service MonitoringIntelligent monitoring of IT and business services
Manage Non-IT business processes
Naumen Enterprise Service Management (ESM)Launching Shared Services Centers (SSC) and applying service management principles to all business departments
Naumen Business Process ManagementDigital management of business processes, modelling and automation
Naumen Customer Engagement CenterManagement of request flows
Manage Contact Centers
Naumen Contact CenterAll-in-one communication platform for a massive remote customer service through all channels
Naumen WFMFull-scale solution to manage workload
Naumen EruditeAI platform to implement voice and text bots into the customer service
Naumen Legal TechIntelligent document processing using data analysis tools
Naumen Enterprise SearchAI-based search and big data processing system
Project experience with international companies
Our clients value their precious time. We sought an
We did a thorough research on proposals which were sent to us from various vendors and compared their software products. But we did not find anything as good as the Naumen Phone solution offered by NAUMEN. We did our bid not only in terms of 'price/function' but in terms of reliability and high quality. It is a common thing happening that you choose a solution which leads to poor works of your
A successful finalization of the
On the market, there are loads of IT systems but the NAUMEN system is distinguished among them thanks to its functionality, flexibility, and adaptability to support various processes beyond the simple incident management techniques.
Our project’s specific requirement was an integration with SAP ERP systems to synchronize data on personnel with their further alignment with accounts in the distributed domain structure. Besides, Service Desk should have ensured a transparent authorization of users and be capable of a safe internet access. Naumen Service Desk satisfied all our requirements at a minimum cost of ownership and support, which could not be provided by business competitors. When implementing the system, NAUMEN specialists helped us at all project stages, consulted and solved our problems, which we had in the course of the project.
VOLKSWAGEN Group Rus is focused on delivering higher automation of our processes in line with the Industrie 4.0. concept. With implementation of the versatile and scalable solution offered by Naumen Service Desk we managed to implement our service techniques not only in IT but also in business process management for handling incoming requests from dealers and
Avon is committed to digitalization and uses new technologies to improve business performance. Before Naumen WFM implementation, we mainly scheduled work of our agents manually using spreadsheets. Now, we can more efficiently and accurately build our contact center business processes and manage data on incoming calls.
NAUMEN Group is a Russian software vendor and cloud service provider, a technology partner for digital transformation of companies and public authorities. NAUMEN offers software solutions for management of digital infrastructures, customer communications and a variety of services. Naumen portfolio includes a wide range of software solutions to manage innovations, R&D, procurements, decision support and knowledge transfer. They allow to implement
Today NAUMEN solutions are available to clients in five countries, which host NAUMEN’s offices and offices of NAUMEN’s exclusive partners. Over 200 million users from Russia as well as European and Asian countries deal with NAUMEN solutions in their daily life.
Floor 5, bldg 3, 35B Vorontsovskaya St, Time Center Business Center,
Moscow 109147 (Krestyanskaya Zastava, Proletarskaya metro stations)